Starlink Update: Essential Steps for Users

In October, Starlink sent notifications to certain users with outdated software, urging them to update their systems by November 17, 2025. Those who ignore the notices risk having non-functional equipment.

According to the support page, the affected users fall into two categories:

• customers who must connect their Starlink terminal to the power grid by November 17, or their kit will become permanently non-operational;
• customers who need to connect their Starlink terminal to the power grid and perform a software update. Starting November 18, their kit will lose Internet access until the update is completed.

Only users who received an email or in-app notification need to take action. Each message includes a Starlink identifier that indicates which specific kits require updating.
If your email is titled "Attention! Connect your Starlink terminal to the power grid for a critical update," place the kit outside and connect it to the power supply; clear sky visibility is not necessary. You can monitor the update process in the app, and it will take between 15 and 30 minutes.

If your email is titled "Attention! Update your software," please follow these steps:

• Turn on Starlink (no need to take it outside);
• connect to an existing Wi-Fi network and open the app;
• Update the Starlink terminal in the app using the "Manual Update" option;
• click "Update Now" and do not close the app or disconnect from Wi-Fi during this process.

Software version 2024.05.0 is crucial for downloading. Kits with versions below 2024.05.0 cannot download updates and must be connected to the power supply and pointed to the sky to receive the necessary software.
Kits with versions between 2024.05.0 and 2024.12.26 can download updates via the app.