Innovative Digital Service MISTO in Odesa

The MISTO application, implemented in Odesa, has emerged as one of the top contenders among 11 regional centers in Ukraine where essential urban services are consolidated into a single platform. 
This conclusion is drawn from a recent study by the «Transparent Cities» program, which assesses the readiness of Ukrainian municipalities for integration with the European Union through the development of electronic services in 2025.

The study highlights how this approach is being practically implemented. 

Specifically, as of December 2025, only the main page of the official Odesa City Council website features a direct link to the city application, which is part of the official digital communication with residents. This integration provides faster, clearer, and more structured access to urban services.

Today, Ukrainian cities have a significant digital foundation. Online platforms, mobile applications, and interactive services have become integral to urban infrastructure. However, the key factor for further development is not just the number of digital solutions but also the ease of access and convenience for daily use by residents.

European practices in digital governance emphasize the importance of not only creating electronic services but also ensuring simple and logical access to them in one place. The principle of «single entry point» enables cities to transition from isolated digital solutions to comprehensive service ecosystems that cater to residents' needs.

The MISTO platform supports the realization of this approach by helping cities systematically integrate digital services and create a user-friendly experience focused on the daily needs of the community.