Ukrposhta Enhances Customer Service with New Initiative

Ukrposhta is introducing a new initiative called the «Express Window» in its branches, aimed at speeding up the service for customers receiving packages and letters.

This was announced by the company's CEO Igor Smiliansky via Telegram.

The pilot project «Express Window» began on September 8 in over 1,500 urban branches of Ukrposhta.

«As part of our efforts to reduce waiting times, we have created the Express Window. It will be marked with a black and yellow color scheme. Here, customers can quickly receive or send a package, as well as get a letter or cash on delivery», the statement reads.

Smiliansky mentioned that with the implementation of the new package management system, receiving a package will take only 30–45 seconds. Additionally, the company will provide free shipping bags at all branches.

All other services, such as pension payments, bill payments, and letter dispatch, will continue to be offered at the universal window.